Modify fields shown in SC Order Status widget

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‎11-27-2018 06:51 AM
Hi, I need to remove some columns from the SC Order Status Widget, and add another one with the short description.
So I've cloned the widget and modified the client controller as follows:
But all the columns are still being displayed and my additional field (short_description) is not appearing, what else do I need to modify?
- Labels:
-
Service Catalog
-
Service Portal

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‎11-27-2018 07:02 AM
Did you added your cloned widget to page? If not open page that you want to add the widget to and remove the OOTB widget and add your widget and save it.

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‎11-27-2018 07:04 AM
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‎10-23-2019 07:16 AM
Were you ever able to get the RITM short description to display?
Thanks!

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‎09-03-2020 12:11 PM
Just for anyone who comes across this as well, I was able to get this to work by editing the "SC Order Status" widget and updated the following Server script section:
...
data.request.requestItems.push({
sys_id: reqItemGr.sys_id.getValue(),
//customize to display short_description instead of item name
//comment out original item name display: "name: catItem.name,"
name: reqItemGr.short_description.getValue(),
...
Hopefully that helps someone in the future.