Multi part request via integrationHub action fails with : Error encountered fetching Attachment :

[kushal Tayade]

Hi Community,

I have a rest step which sends attachment to third party system via integrationHub action. Followed same steps as : https://hi.service-now.com/kb_view.do?sysparm_article=KB0745010 but get an error saying :Error encountered fetching Attachment : Attachment does not exist or user does not have read permission on attachment with sysid 'sys_id'.

However the user has access to attachment record as well as attachment [No ACLs blocking anything]. I have sent attachments using Attachment APIs/scripted rest APIs in the past but want to send using multipart integrationHub as its simple this way [i thought so :)].

Any clues why this error? 

[kushal Tayade · Accepted solution]

Got it working. Cleared cache and tried from incognito mode. 🙂 

[Lohith]

Hi Kushal,

I want to send multiple attachments using integration hub to third party system. Could you help me with steps.

Thanks,

Lohith

[shweta55]

Hi Kushal,

I am trying to achieve same using flow designer and also getting same error as you. But when i tried to clear cache and also in incognito it did work. Could you please guide here what ACL's I should check or may some other solution.

Thanks,

Shweta