Multiple Log entries for: Failed to register PIV/CAC certificate to the user account

[Shane Butler]

HI All,

We recently upgraded one of our sub production instances to Rome from Quebec and have noticed a few entries in the logs since upgrading.
The log is an Info level log.
The Message is:
Failed to register PIV/CAC certificate to the user account. Please close your browser, ensure your card is inserted and try again

Believe this is related to certificate based authentication:
https://docs.servicenow.com/bundle/rome-platform-administration/page/integrate/authentication/concep...

Whilst there is no actual error - these are rather annoying, does anyone know where this is located?

Kind Regards,
Shane

[ServiceNow Tec2]

This has been resolved by ServiceNow Technical Support. Please refer to KB0995464 for more information.

[rudipohjaniemi]

Can't read the article:

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[Mike322]

Maybe you shouldn't put important documents on lockdown to registered users and ServiceNow professionals.

Can this message:

"Your role does not grant you access to this article. Please use Search to find related content."

Just bugger off? It's unhelpful.

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0995280 for more information.

[pratiksha5]

Not helpful. I don't find any table with the given name. We don't have any certificate defined. What to do with the error?