Multiple Log entries for: Failed to register PIV/CAC certificate to the user account

[Shane Butler]

HI All,

We recently upgraded one of our sub production instances to Rome from Quebec and have noticed a few entries in the logs since upgrading.
The log is an Info level log.
The Message is:
Failed to register PIV/CAC certificate to the user account. Please close your browser, ensure your card is inserted and try again

Believe this is related to certificate based authentication:
https://docs.servicenow.com/bundle/rome-platform-administration/page/integrate/authentication/concep...

Whilst there is no actual error - these are rather annoying, does anyone know where this is located?

Kind Regards,
Shane

[Mike322]

"This has been resolved by ServiceNow Technical Support."

Glad that they managed to resolve it. Can I resolve it too?

As tradition dictates, I get this message: "Your role does not grant you access to this article. Please use Search to find related content."