I heard that AT&T will no longer support email to text message due to security issues.
The Notification points to our Task SLA table and is triggered from an event on our workflow.
We have a Pager Email field set up to send an email message to xxxxxxxxxx@txt.att.net for Sev 1 incidents, but with the recent update, we are wanting to send SMS messages directly from ServiceNow for all carriers.
I have reconfigured the workflow for our Task SLA to point to Work Phone(xxx-xxx-xxxx) and updated the Notification for our Sev 1 incidents to send an SMS Alternate to the on-call, but it does not show up in the logs that it has sent out.
When I point it back to the Pager Email, it does send to xxxxxxxxxx@txt.att.net.
The Notification's setup:
Who Will Receive:
Task.Work Phone
What It Will Contain > SMS Alternate:
INITIAL ALERT: Sev 1: ${task.number} has been opened - ${task.short_description}
Has anyone come across this before, or have an idea on how to send SMS messages directly from ServiceNow?
