Need to trigger notification every business day once the Business elapsed percentage field crosses 1
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12-06-2024 10:01 AM
I have created custom percentage field on change_request table similar to business elapsed percentage on task_sla table. Using BR I am populating this custom field to be in sync with business elapsed percentage field on task_sla table. Once this custom field crosses 100% I need to trigger notification once on each business day end. Any ideas how to achieve this.
I am also facing issue that custom field not getting updated after 100% even though OOB field on task_sla is getting updated.
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12-06-2024 11:10 AM
If you just sent the message when the field hits 100%, why do you also need to ensure it only happens once per day?
Is there a mechanism for the field to reduce its %?
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12-06-2024 11:17 AM
@Uncle Rob Its an requirement we need to send notification for each business day after 100% reached
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12-07-2024 02:44 AM
So why not flip to just the schedule condition?
Once / day, loop through all 100% records, and generate notification events.
(or have flow do it and you can send the notifications directly and skip the event part)
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12-07-2024 03:25 AM
Hi ,
Here is my understanding,
I guess you wanted to send notifications once a day for on the current date which records have breached 100% ? If yes.
Then create a scheduled job that glides all the records that reaches 100% on current date (today's date) and send notifications via event.
Iterate with all records that meets that condition and trigger event to send notification.
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