Need to get Count that how many times Links are clicked
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09-15-2022 12:29 AM
Hi,
On Service Portal we have many KB article & under KB articles we have many Links. So is there's a way to track that how many times those link are getting clicked? It will be helpful of you guys if you can help me out with this scenario.
Regards,
Chirag Jain
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09-15-2022 02:26 AM
Hello Chirag,
You can query/track number of clicks or views on content item in whole Service Portal.
By open the table :
Service Portal Log Entries
(sp_log.LIST).
then Select : Catalog View in Type Field.
Refer to the question: Is it possible to query/track number of clicks on Content Items in service portal?
Regards,
Marcin
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09-15-2022 02:53 AM
Hi Marcin,
It's not working it is just showing the KB article viewed, it is not showing the links clicked present on that KB article.
Regards,
Chirag Jain
