Next and Previous buttons under My Approvals in ServiceNow Portal are not visible.

[Neelavathi M]

Hi All,

some users are not able to see the buttons, "next" and "previous" under My Approvals.

but issue is not  for All, i can see buttons in some other profiles.

Please let me know, if some thing as to be checked in "sysapproval_approver" table.

Appreciate your response.

Thanks.

[Dr Atul G- LNG]

Hi @Neelavathi M 

As I shared earlier, there’s no specific role or setup required for this.
I tested it in my PDI, and it's available out-of-the-box (OOTB).
Please try re-pairing the Service Portal plugin once and then test again.

[Neelavathi M]

Hi, in previous post, you shared the screen shot from PDI, so what is the navigation to check My approvals in portal, as i could not find it.

Thanks.

[Dr Atul G- LNG]

Hi @Neelavathi M 

https://INSTANCENAME.service-now.com/sp?id=approvals

[Neelavathi M]

Hi @Dr Atul G- LNG ,

Thanks, i am still checking, but still user is not able to see the buttons.