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Next and Previous buttons under My Approvals in ServiceNow Portal are not visible.

Neelavathi M
Tera Contributor

‎07-28-2025 04:06 AM - edited ‎07-28-2025 04:13 AM

Hi All,

 

some users are not able to see the buttons, "next" and "previous" under My Approvals.

but issue is not  for All, i can see buttons in some other profiles.

NeelavathiM_0-1753700499592.png

Please let me know, if some thing as to be checked in "sysapproval_approver" table.

 

Appreciate your response.

Thanks.

 

 

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19 REPLIES 19

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-28-2025 04:10 AM

Hi @Neelavathi M 

As I shared earlier, there’s no specific role or setup required for this.
I tested it in my PDI, and it's available out-of-the-box (OOTB).
Please try re-pairing the Service Portal plugin once and then test again.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Neelavathi M
Tera Contributor
In response to Dr Atul G- LNG

‎07-28-2025 05:15 AM

Hi, in previous post, you shared the screen shot from PDI, so what is the navigation to check My approvals in portal, as i could not find it.

 

Thanks.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Neelavathi M

‎07-28-2025 05:20 AM

Hi @Neelavathi M 

 

https://INSTANCENAME.service-now.com/sp?id=approvals

DrAtulGLNG_0-1753705216144.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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Neelavathi M
Tera Contributor
In response to Dr Atul G- LNG

‎07-28-2025 06:09 AM

Hi @Dr Atul G- LNG ,

 

Thanks, i am still checking, but still user is not able to see the buttons.

 

 

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