No data available for Service Portal User Experience Analytics

Vithusan Jegana
Giga Expert

‎05-13-2022 01:33 AM

Hi,

Trying to set up User Experience Analytics on our dev instance. The 'Service Portal Analytics' plug in has been installed and have ran the 'Create SP Analytics Settings' for the required portal. Everything seems to be enabled but no data is being gathered. I have set specific portal has 'Enabled=True' in the User Experience Analytics Settings table & "Enable Unauthenticated User Tracking" is also checked.

Is there anything else to check or set up?

 

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Maik Skoddow
Tera Patron
Tera Patron

‎05-13-2022 02:21 AM

Hi @Vithusan Jeganathan 

did you perform some user actions in the configured service portal?

And maybe you will have to wait 1 day, as I cannot imagine that you will be provided real-time data. Probably there is a job that fetches the data from the Analytics Server on a regular basis.

Kind regards
Maik

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Vithusan Jegana
Giga Expert
In response to Maik Skoddow

‎05-13-2022 02:44 AM

Hi @Maik Skoddow 

Thank you for your response.

Do you know those jobs name?

 

Thanks

Vithusan.

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