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Resolved! Email Notification Send To a Catalog Item Variable

Hi, Is it possible to make an Email Notification that will send the notif to the user reference field variable in the catalog item?I was hoping not to use the event triggered notification.Is it possible using the normal condition but the recipient is...

Tadz by Kilo Sage
  • 5713 Views
  • 6 replies
  • 4 helpfuls

Resolved! Reference qualifier in glide_list

Hi,I want set a reference qualifier in the glide_list.Can some one help what is the issue with this code?It is not going inside the callback function. filterSKUByPO: function() { if (current.variables.u_dos_po_number == '') { return; } var po=current...

salu by Mega Guru
  • 1811 Views
  • 6 replies
  • 0 helpfuls

ACL - current ?

I'm writing ACLs for TimeCards and here is the issue I faced: within ACL Script I want to log:gs.log('**** TimeCard.Sunday.acl.week_starts_on = '+current.week_starts_on);However value of current.week_starts_on is always different and unpredictable. S...

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Andrii by Kilo Guru
  • 4629 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to ignore workflow for specific catalog item

If i have a common workflow for all catalog items and i want to ignore attaching workflow for a specific catalog item, how can i achieve this?I see there is no input condition for workflows on Requested Item (sc_req_item) table. If i select the table...

Community Alums by Community Alums  
  • 1989 Views
  • 3 replies
  • 0 helpfuls

Resolved! save values from field to table

Hi ,I am looking for a code to save 2 values in the Virtual Machine CI form (cmdb_ci_vm table). Form will have fields VMname1 , IPAddress1 Similarly VMname2 , IpAddress2 ,VMname3 IpAddress3 and have to save the data filled in these fields in a table ...

aastha3 by Giga Contributor
  • 3554 Views
  • 41 replies
  • 2 helpfuls

Resolved! Implementing ServiceNow for the first time

I have recently moved from Remedy to ServiceNow and I have been given a project to implement servicenow project.As I am new to servicenow, I would be needing help from you people to implement it correctly and efficiently.Can you pls share some links,...

Khanna Ji by Tera Guru
  • 4195 Views
  • 7 replies
  • 2 helpfuls

More OOB images?

I am working on several Service Catalog updates, and I'd like to use as many of the images that appear to have been designed by Service Now as possible to keep the look consistent. I've searched through the image library and can find quite a few that...

Marcel H_ by Tera Guru
  • 2069 Views
  • 3 replies
  • 3 helpfuls

Out of box permissions/roles

List all out of box permissions/roles in servicenow along with their significances.Like in BMC Remedy, we used to have Incident user who can submit/view/create Incidents and update only his support group incidents. Like this...

Khanna Ji by Tera Guru
  • 4653 Views
  • 4 replies
  • 0 helpfuls

Resolved! Resize html field editor

Hello,Does anyone know how to resize the html field editor? been trying the + & - buttons but it doesn't seem to save it?HTML Variable Saved:How it appears on the Service Catalog:A lot of white spaceAny help would be much appreciated.

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Ashley by Kilo Sage
  • 2872 Views
  • 8 replies
  • 1 helpfuls

Database View for SQL Server Reporting

HiA client of mine requires information on their SQL Server installations to be gathered and then reported on in a particular manner. Discovery was set up and is collecting all the information they need into various parts of the CMDB but they now nee...

Goran by Tera Contributor
  • 1639 Views
  • 6 replies
  • 0 helpfuls