Resolved! View permissions on all tables
My CIO would like to have read rights to all tables in order to create any report of her choosing.Are there any specific rights or role I should give her to that will allow this?
Forum Posts
Resolved! Email Notification Send To a Catalog Item Variable
Hi, Is it possible to make an Email Notification that will send the notif to the user reference field variable in the catalog item?I was hoping not to use the event triggered notification.Is it possible using the normal condition but the recipient is...
![if !supportLists] appears on articles created from .docx / .doc files converted to HTML
We have word documents with multi-level bullets and here's what we did before we encountered this issue:Open a .doc / .docx document.Save the file as html (.html).Open the file in notepad / notepad++.Copy the source code from notepad / notepad++ to S...
Resolved! Disable or Hide "submit" button on catalog items when rendered from an order guide
Hi all,I'm looking for a way to disable or hide the "submit" button on a catalog item when the item is invoked from an order guide. Fig: The above snapshot was taken from a servicenow pre-existing catalog item.I looked at "catalog_item_defa...
Resolved! Reference qualifier in glide_list
Hi,I want set a reference qualifier in the glide_list.Can some one help what is the issue with this code?It is not going inside the callback function. filterSKUByPO: function() { if (current.variables.u_dos_po_number == '') { return; } var po=current...
ACL - current ?
I'm writing ACLs for TimeCards and here is the issue I faced: within ACL Script I want to log:gs.log('**** TimeCard.Sunday.acl.week_starts_on = '+current.week_starts_on);However value of current.week_starts_on is always different and unpredictable. S...
Resolved! How to ignore workflow for specific catalog item
If i have a common workflow for all catalog items and i want to ignore attaching workflow for a specific catalog item, how can i achieve this?I see there is no input condition for workflows on Requested Item (sc_req_item) table. If i select the table...
Resolved! save values from field to table
Hi ,I am looking for a code to save 2 values in the Virtual Machine CI form (cmdb_ci_vm table). Form will have fields VMname1 , IPAddress1 Similarly VMname2 , IpAddress2 ,VMname3 IpAddress3 and have to save the data filled in these fields in a table ...
Help with Knowledge Base Validations and Auditing
Hello, Thanks in advance for any input or suggestions that you might have. First off, I apologize for the randomness of this post. My company is trying to do most of this on our own and they don't seem to want to hire additional staff to help maintai...
Resolved! Implementing ServiceNow for the first time
I have recently moved from Remedy to ServiceNow and I have been given a project to implement servicenow project.As I am new to servicenow, I would be needing help from you people to implement it correctly and efficiently.Can you pls share some links,...
More OOB images?
I am working on several Service Catalog updates, and I'd like to use as many of the images that appear to have been designed by Service Now as possible to keep the look consistent. I've searched through the image library and can find quite a few that...
Managed Documents in Knowledge Base - how can I add to an Incident?
We want to upload Recovery Procedures to KB using Managed Documents, but it doesn't appear to give the same options as a regular KB article. The process we need to follow is to have all our Batch Recovery Procedures in Managed Documents create a KB a...
Out of box permissions/roles
List all out of box permissions/roles in servicenow along with their significances.Like in BMC Remedy, we used to have Incident user who can submit/view/create Incidents and update only his support group incidents. Like this...
Resolved! Resize html field editor
Hello,Does anyone know how to resize the html field editor? been trying the + & - buttons but it doesn't seem to save it?HTML Variable Saved:How it appears on the Service Catalog:A lot of white spaceAny help would be much appreciated.
Database View for SQL Server Reporting
HiA client of mine requires information on their SQL Server installations to be gathered and then reported on in a particular manner. Discovery was set up and is collecting all the information they need into various parts of the CMDB but they now nee...
