After upgrading from Eureka to Helsinki patch 7 our IncidentState.CANCELED and IncidentState.CLOSED constants both had a value of 7.I found that the values were set in the IncidentStateSNC script include.The values were IncidentStateSNC.NEW ...
I have a situation where I have a handful of groups that all have a pretty big list of categories.Some of these categories overlap, some are unique to just the value of a "service type" field. Each group has ~ 40 - 60 total categoriesIf each group ha...
There are several instances of OOB scripts not falling with proper best practice, even according to ServiceNow's own best practice guides. They use things like constructors vs. literals, missing semi-colons, using eval, etc. I'm of the mind to le...
I don't understand how to set it up or how it is supposed to work OOB. I changed the calendar schedule to match our schedule, but the field still shows incorrect information. We are trying to get business duration on tasks assigned to our desktop...
I'd like to get some clarification on when its appropriate to use an if or while loop get you use getAggregate();The documentation has examples of both where there is an if and then others where there is a while loop. Even in this article Count a...
It is good if someone let me know the common issues or limitation of Service Portal (mainly when we try to migrate from CMS to Service Portal or while implementing UI Macro or buttons on Portal).
Hi,We have a requirement where we have to transfer the attachment of the record to the SFTP location. Any leads / help on this would be appreciated.Thanks
I'm trying to find a way to dynamically modify the short description for the related RITMs and TASKs records that get created when an REQ is created from submission of a Catalog Item form. For example, we have a Catalog Item named "Event Request" th...
Hi,How can i hide recurring price for service catalog variable.i want to hide the [add $1,115.50] and [subtract $892.40] for end user. but i don't want to remove the price.Regards,Praveen
I received the following error in the clone log when trying to clone from prod to dev; Node in charge of the clone is offline. The email I received from ServiceNow for the Clone change request has the following error message: Clone engine from ...
In order to set up LDAP authentication I need to whitelist the IP of the connection from my instance to my organizations' LDAP server. The IP address listed in hi is not the IP address that attempted to connect the the LDAP. Before I can get the IP a...
Hi,Is there a way to import update sets in bulk? I mean, if you have 20 xml files on your harddrive, then select all and import them into "retrieving update set" to another system. Or do you need to import one at a time?Best regards,
I am trying to style the background image position in a container but it's not working. I added a parent class to the container and added some page specific CSS. What the heck am I doing wrong?
Our ServiceNow instance is not integrated with AD.We do a scheduled import of the users from Oracle and instance is SSO enabled.Now, when we want the users to reset their passwords when they are about to expire. I could see the PWD RESET AD in the Or...
Is there really no way to copy a query from one report to another in ServiceNow? I have several reports for a dashboard that all need to have the same (sometimes tedious) query criteria and I'm recreating it manually over and over again. Seems like t...
