Not showing variables on the RITM of a catalog item

[sushma12]

Hi All,

When the Request for a catalog item is raised, the variables are shown on the RITM form but for one of the RITM, variables are missing

I have checked the variable editor but still not showing on the RITM form not only the variable editor UI policies,catalog   client scripts as well.

But not able to find out how it happened???

Please help me in solving this issue.

Thanks in advance.

[michaelmassey]

So is the catalog client script not auto populating correctly for the test case you are trying to debug?

Thanks,

Michael

[sushma12]

Hi Michael,

On the catalog form while raising the request everything is working fine no issues, but after the request is created   the variables are missed on the RITM form.

Not able to find out how it happened?

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sushma

[swamyk]

Hi Sushma,

Could you please share the error screenshot with us so that may get some idea.

Thanks & Regards,

KK

[michaelmassey]

Hi Sushma,

I just added a new variable to a test catalog item and it showed up on the new RITM record variable editor section. Can you try adding a new variable to that catalog item, fill it in on the catalog order form, submit and then check the RITM variables? You should also be able to run a background script to GlideRecord to the RITM and gs.print the "current.variables.test_field" to make sure it was saved.

Thanks,

Michael

[Alan Norris]

HI,

have you checked that for that variable   Global = true?

just a thought.

Cheers,

Alan