Good afternoon, Experts. We are looking to utilize the org chart widget from Content Publishing app as an employee directory. The problem is, the employee search field searches all active users. We have multiple types of users. customers, dealers ...
There's an app installed in our instance, "PagerDuty Platform for Real-Time Operations". I need to uninstall the app, but I can't, presumably because an update is available. I don't want to update an app that I want to remove. Is there another way to...
Hi, I am trying to allow editing of the due date field on Task Cards in a VTB. The field is currently greyed out. Can anyone advise how to make this editable by both myself and other people? Example screenshot below.
Scenario: Recently upgraded a Utah Dev and Utah QA/Test instance to Vancouver Patch 5. About 2 weeks later when UAT completed, went to schedule Prod to upgrade to Vancouver Patch 5. However, during the 2 weeks prior, Patch 6 was released and Patch 5 ...
Hi all, we got a requirement to send approval reminder notification for every 2 days and check for 30 days if still not approved then close the request. after 2 days - the first reminder to include the date to when it is going to close after 4 days -...
We are converting workflows over using Flow Designer. We have multiple things like inbound actions, the Mobile Agent, and Service Portal that are using the Workflow Activity field on the approval tasks. Flow designer does not see to give us that opti...
Hi All, I have a requirement to add an attachment in the catalog item so that user can download it.I checked some community links, in which it is mention to add macro. But the macro type is not visible in catalog item. Please help. Thanks,Sam
Hello Community I have a catalog item in ServiceNow that includes a question offering 'create' and 'amend' options. When I initially selected 'amend,' certain questions were displayed based on the catalog UI policy. After choosing a specific item, 'U...
Hi, I need to send email form flow and that email need to take variables from catalog variables. Now we have discovered that if variable(multi line text) contain line brakes (enters) then on email we don't see line brakesmultiline text example is:tes...
User last name was changed in Azure Active Directory.Daily Azure LDAP Import Set feed is not updating this change in ServiceNow. Coalesce field on transform map is employee ID updating the target table sys_user.Any feedback about how to resolve this ...
I'm trying to use Postman to query a table. One of the fields is a reference to another table. And I want to filter the resultset for a value in that table. How do I set the Qurey parameter to get the desired result? I'm trying this query below. But ...
Hi guys, we did a clone, the instance that received the data had the global search disabled, any clue where I can enable it again? The global search is already checked.
Hello, I have recently set up Twilio to send SMS to a group when certain criteria is met. I am next looking to set up a way so replies to the automated message will be ingested into the ServiceNow Incident ticket form. Is there a simple way to do thi...
I am trying to do a simple API call to update an approval record on the sysapproval_approver table. Using API Explorer, I have PUT https://*******.service-now.com/api/now/table/sysapproval_approver/8f0cc504873ecd109d87ba6f8bbb3575?sysparm_fields=st...
I have this in server script and I want to use the details for the userholidaysArray in Client controller.var userSchedule = new GlideRecord('schedule_holidays');userSchedule.addQuery('schedule', schedule);userSchedule.query();var userholidaysArray =...
