Notification, how to take last comment or work note

[ankit_gupta1]

My requirement is to take last comment or work note ,which one last updated either additional comment or worknotes . how to do that.

ctomasi

[Alikutty A]

Hi,

From which context are you accessing work note/comment? You can try this out from a notification mail script or business rule

  var worknote = current.work_notes.getJournalEntry(1);

  var worknoteContent = worknote.split("(Work notes)\n");

  var lastWorknote = worknoteContent[1];

Thanks

[Abhinay Erra]

you can use getJournalEntry(1) will get only the latest entry

[ankit_gupta1]

My requirement is little bit different ..   if anyone update either work note or additional comment   .... i have to take that as a comment on notifications....

For example if additional comment updated in last .. then it only slow last additional comment .. if worknote updated then worknote .. if noone updated then not showing anyone

[Abhinay Erra]

Yes your notificarion conditions should be work notes changes or additional

comments changes. Then in email script use this

if(current.comments.changes())

template.print(current.comments.getJournalEntry(1));

else

template.print(current.work_notes.getJournalEntry(1));

On Mon, Feb 20, 2017 at 13:17 ankit_gupta <community-no-reply@servicenow.com>