how to increase duration of ecc queue record deletion

[vanishree]

The platform automatically deletes all ECC Queue [ecc_queue] table records once they are between 4-5 days old. How to increase this duration to 15 days. 

Could anyone pls help on this.

[kristian dimitr]

Hello,

You might find this article useful for dealing with your problem:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0688184

Regards!

Kristian