now assist center error Security constraints prevent access to requested page. I have admin rights

[Tanushree Maiti]

Hi @IsaBena 

Refer: https://www.servicenow.com/community/now-assist-for-creator-forum/access-denied-to-ai-agent-studio-a...

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The Root Cause:

This has been identified as a known defect (PRB1965167).

The issue stems from recent changes to the Now Assist Admin (NAA) Fulfiller SKU entitlements. These changes cause the ACL now.agent-studio.*/ux_route to fail at the script level because the function new sn_aia.AiAgentRuntimeUtil().hasValidLicense() incorrectly returns false.

The Solution:

To restore access, we applied the following workaround by updating a system property to bypass this specific fulfiller check.

Steps to resolve:

1. Change your application scope to Now Assist Admin Console.

2. Navigate to System Properties (sys_properties.list).

3. Search for the property: sn_nowassist_admin.ignoreFulfillerSubscriptionCheck

4. Set the Value to true.

5. Save the record.

Once this was updated, access to the "Create and manage" page in AI Agent Studio was immediately restored.

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