Number of times a catalog item is used?

[jduchock69]

Is there a way to tell how many times a service catalog item has been used as a source for a request, change, etc.?   As part of a go-live i have inherited, there are some questionable service catalog items that have been created and i would like to remove those that are not used or created "in error".   Due diligence, however, dictates that I understand how and why they were used if in fact they were.

Alternately, is there a way to tie a request or change record back to it's source from the catalog?

Thanks in advance

John

[pelleitaby]

Hi!

This works fine. Also trying it om record producers but failing. Does anyone have any solution on that.

Regards
Per

[Kgrinder]

Hello, 

I try to create a most used catalog items chart but running to the following: seems to me we have a too high amount of requests. 

I did not understand what empty means in the following chart  

Can anyone help me create such a report?

[graycarper]

This question was asked long ago, but since there never was an accepted solution, I thought I'd drop a link to an article on the subject I just wrote: Measuring Catalog Item Usage Comprehensively Across All Produced Tasks in Performance Analytics. Hopefully someone else who sees this thread will find it useful.

-Gray