In Connect Support, it was easy to drag and drop a knowledge article to present to the end user. In Agent Workspace, we have setup agent assist to search KB articles. It seems that the OOB UI actions for knowledge search results for "Attach" want a...
Can anyone help me to hide icon link in the service portal page based on the user roles
Hello I'm still new to service now. I would like to replace blanks on attachment. I have created a business rule for insert into sys_attachment. ############################################################################### (function executeRule(...
I am trying to mass subscribe 400+ user to a communities forum by taking excel file in with their names and then (through script i guess) add them to the forum in the sn_actsub_subobject_stream table, but I can't use the sn_actsub_subobject_stream as...
We are newly trying to set up our CMDB dashboard and remediation rules. Starting with the Staleness metric for a single class to test, as we know it will need to delete over 400,000 stale CIs. The job came back with what looks like a list of Stale C...
How can I create a report that shows the incidents that show knowledge articles were attached?
Hi all,I'd like to use multiple addQuery statements in a GlideRecord to pick out records that meet both queries and then to have an event triggered by each record. However my line with the date query below is not working...seems to just ignore that...
I am adding _blank in the URL target field and it is not opening the page in a new tab I click it and it opens in the same tab
i have a Knowledge base "VDB Knowledge" and i need when we create a article in this KB,it should be published once the article is submitted we set “Publish workflow” to “Knowledge – Instant Publish” expecting that newly created articles would not n...
In trying to design our Service Catalog, I am a little unsure of the best approach for some things and I would appreciate knowing how others use it.Here are a few things that I'm trying to decide between creating as a Record Producer or a Catalog Ite...
I have a custom task form whose view is governed by view rules. If I want to force a specific view only in the service portal, can I do it only using view rules?
I have a catalog item with a variable called nh_department. nh_department references the User table’s department field. When I add the ‘Update User record’ action in Flow, I can’t map the user’s input on the catalog item nh_department to the User tab...
Hi, I am integrating Servicenow instance with other tool. the payload which I have to send from Servicenow to other tool can be fetched by a rest call and I am storing this in a rest message and giving some inputs to some variables by setstringparam...
Hi all,I remember seeing this discussed a while ago on either SN community or in SN's documentation, but for the life of me, I can't find it anywhere.We have a number of knowledge articles regarding I-9 and W-4 forms, and many end users search for th...
How to get record producer variables values into email script? Let me explain in detail. I had 4 variables on my record producer, I need to use that variables values in my email notifications.
