Hi all, While I looked for the Product documentation for Database views, it shows a example where Variable prefix shows as inc for incident. OK - Variable prefix for incident is defined in the form, look at the Where clause - how does system automa...
Hi there, I'm a newbie that feels like I'm trying to do something beyond my skills - so I apologise in advanced if I'm missing any real basics. Ultimate Goal: Use a Client Script to trigger a Guided Tour when a Case is in a specific state. Once the T...
Hello, We are in the process of fixing a workflow that is not closing out RITMs and REQs when SCTASK is closed complete. We have over 100 REQs for this particular item. The user wants us to manually close out all REQs while we are fixing the workflow...
Hi Everyone, Is it possible to add OOB email templates mailto.approval and mailto.rejection to a custom email notification which allows approvers to approve/reject by clicking on the link? Please see "Pending Approval.JPG" for reference. Also, how ca...
Requirement Create below Model categories. LaptopNotebookDesktop All the above Model categories are created with the same CI class cmdb_ci_computer. Based on the above-selected model categories, an asset is to be charged monthly Laptop = $10Notebook=...
I want to make unnecessary public pages to nonpublic. So I checked in the sys_public table and found many public pages by default (OOB) so, I want to know what are the public pages are required for the functionality of basic features. Hence i will ma...
Hi, How to export current filtered view in SNOW to Excel ? (Or any other formats) By the way, I have filtered the search options, then would like to export the final filtered results out, any advice on the steps ?? Regards, Jason
I tried setting the account expiration date of an AD account via orchestration, but am getting an errorI can confirm via workflow context that the userid field is the username in AD and the 'end' variable is set to a date in MM/DD/YYYY format.Anyone ...
Is it possible to reload the current form after completing the Onclick function of a UI Action? I do not want to execute the gsftSubmit function.
I am trying to run the following line in the onSubmit() filed in the client script. var target = new GlideRecord('some_table'); target.addQuery('table_field');target.query(); // Issue the query to the database to get all records while (target.next())...
Hi all, Is it possible to stop notifications from being sent to a single user in a group, but retain all of the notifications from their other groups? Cheers, Brad
We have a widget using data table displaying data in list format Service Portal. It's hard to use when there are lots of data in the table, so people have to go through pages and pages data to find the record they're looking for. Is there any widget ...
I have true/false fields on my excel file . After I loaded the data correctly, I run the transform map and the True/False fields are not being populated. I looked online for scripts to help with this problem and I tried a few scripts but nothing work...
Hello all, I've been searching through documentations and community forums about how to use @mention in the ticket conversation widget(activity stream) inside Service Portal. Well, it looks like the feature is not currently supported. Some say i...
Community, has anyone had an issue where even though a field is set to coalesce on transform duplicate values of that record are still being created? I'm currently migrating some asset management data and the asset tag is the field I'm coalescing on....
