Hi there,I am populating CMDB with vCenter data. I am using the Discovery probe 'Discover vCenter Details'.The discovery probe is successfully populating data into following CIs:DatacentersClustersESX ServersVM InstancesData StoresFoldersNetworksReso...
I am trying to configure a knowledge article to have all the links in the article open in a new window. Something changed recently in Chrome that is causing links in our Knowledge articles to open in a new tab instead of a new window which is why I'...
How to remove the delete button from the incident form? Please provide step by step instructions if possible. Thanks, Lisa
HiWe like to develop our own catalog variable type, but we don't find any information how to register such a new type.Is there a table where the code is stored?We would like to generate a selection tree for managing file system access based on a tabl...
Large University500+ calls dailyCurrently on Dublin, upgrading to Fuji end or yearUsing the knowledge module Looking to implement Knowledge Centered SupportCurrently we are able to link Incident Resolution to Knowledge Articles, but only if the artic...
I have configured a notification in sc_req_item table and added watch_list in 'Users/Groups in fields'. When an record is inserted this notification should be triggered. But this is not working. It works if I add an extra field like opened_by in 'Use...
I have a text field of string type. I am trying to increase its width to 300px using onLoad client script. But, its not working. I tried it in field style option as well but didn't work either. g_form.getControl('email_address').style.width = '300px'...
Hi, For some reason, the Run Trigger Option is Missing in Flow Designer of My Kingston PDI when I create any new Flows. It appears in the "OOB" workflows but not on new ones I create. It's probably something silly. Any ideas? Please see screensho...
Hello guys,I need to create a mechanism that give to the user the possibility to create a PDF after compiled a form. The idea is to use the plugin PDF Generator and associate the document to a request or something else created with a record producer....
Hi. I just wanted to document an issue I have come across a few times recently, since I couldn't find anything about it when searching for it.There is a Problem that mentions this error, PRB713498, but the symptoms are not the same in this case.htt...
We have a self hosted instance. I am trying to determine that we have everything activated that we purchased. And what exactly we purchased(I was not involved with the purchase process) . Because we have a self hosted instance I cannot just go to Sub...
Hi everyone,I'm trying to hide the display value in reference filed but it's not working as expected. This is what i cofig in variable:ref_auto_completer=AJAXTableCompleter,ref_ac_display_value=false,ref_ac_columns=first_name;last_name,ref_ac_columns...
Hi All,I have the need to update a business system every time a record is inserted or some of its fields updated. The integration to this system is using SOAP-based web services - I am using a workflow because the SOAP call is async (MID) and it is e...
One of the amazing features of Service Portal is how it encapsulates each widget into a self-contained component. This encapsulation greatly increases the maintainability and reduces code complexity by breaking the portal or application down into man...
I want to make sure that all the user which are currently logged in should be locked out before starting my maintenance work.Is it possible by anyway using script or anything ?