Hi,
Yes, it is possible to open a Knowledge Article directly to the attachment without opening the form in ServiceNow.
1. Create a UI Action: Go to "System Definition" > "UI Actions" and create a new UI Action with the following settings:
Table: kb_knowledge (Knowledge Article table)
Action name: open_attachment_directly
Client: true
2. Navigate to "System Definition" > "UI Scripts" and create a new UI Script with the following code:
function openAttachmentDirectly() {
var knowledgeSysID = g_form.getValue('sys_id'); // Get the current Knowledge Article's sys_id
var attachmentSysID = g_form.getValue('u_attachment_field'); // Replace 'u_attachment_field' with the actual field name storing the attachment sys_id
if (attachmentSysID) {
var attachmentUrl = new GlideURL('sys_attachment.do');
attachmentUrl.addParam('sys_id', attachmentSysID);
attachmentUrl.addParam('sysparm_referring_url', 'kb_knowledge.do?sys_id=' + knowledgeSysID);
window.open(attachmentUrl.getURL());
} else {
alert('No attachment found.');
}
}
3. Add the UI Action to the form layout: Edit the form layout of the Knowledge Article table (kb_knowledge) and include the newly created UI Action, "Open Attachment Directly."
Please mark the appropriate response as correct answer and helpful.
thanks
