Operational status on cmdb_ci_handheld_computing table is udpdating

[Abigail]

Hello,

I have a Business Rule that updates the operational_status. I’ve checked the Audit History using the List option and confirmed that the Business Rule is functioning correctly. However, it appears that the value of operational_status is being set to 1 by something else.

To clarify:

• We have an integration that populates new values and the Business Rule runs as expected—operational_status updates correctly with this integration.
• The issue seems to occur only with manual entries.

I have reviewed other Business Rules, Script Includes, Workflows, and Flows, and none of these appear to be affecting the operational_status.

Do you have any ideas about what might be causing this issue?

Thank you for your assistance.

Notes this BR only works on insert

[Mark Manders]

How often is it updated? Is it immediately on manual update, or all at (about) the same time? Because there also are scheduled jobs that could do this.

[Abigail]

@Mark Manders It’s happening at the same time, so it can’t be a scheduled job. Also, it only works right when I click 'Insert'; 'Save' and 'Update' don’t seem to work.