Optimize Top Result in AI Search

[Evren Yamin]

Hello,

Does anyone know how to optimize the top result in AI search? I have tried creating a rule improvement rule but it's not working. 

So I have an existing catalog items: Email - Sample, Email - User Account, Email - Another User Account

Basically in the portal, if I search "email", I don't want to have the catalog item "Email - Sample" to be the top result. Not sure if its because it was the one with the shortest name that no matter what I do it's still the top result. 

Appreciate all the help

[Shamus Mulhall]

Hi, 

There are a couple options, if you are looking to remove that result from the search results you can use Results Improvement Rules to block the specific document (image below show the Block Documents button that can be used).  Alternatively if you are looking to just decrease the importance of a that particular piece of content you could use a Boost Action but specify a negative weight (-80000)

 

This example below demonstrates the use of a negative boost to reduce the relevancy score of a piece of content.  This will impact articles where the short description contain the string specified.  Be sure to note the Boost Weight value of -80000, start there and if needed feel free to adjust.