Order guide not attaching flow to RITMS.

Hamza Hassan1
Tera Contributor

What should be examined if a flow is not triggered for a catalog item within an order guide, despite the flow working correctly when the catalog item is requested independently?

To elaborate, there are two catalog items within an order guide, each with its own associated flow. Upon making a request, two Requested Item (RITM) records are generated. However, in the order guide, only the first item receives the attached flow, not the second, for unknown reasons. Interestingly, if I switch the order of the items in the guide, the flow gets attached to the newly positioned first item, suggesting that only the first item in the order consistently receives the attached flow.

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