OU Definition in LDAP Integration not retrieving group members

[Tariq Alshara]

Hello ServiceNow team, hope all is well!

I have a question regarding integration with LDAP and Active Directory

I currently integrated Servicenow with a client's Active Directory and have defined two LDAP OU Definitions, one for the groups and one for the users

My group LDAP OU Definition has an RDN built like this:

OU=ServiceNowGRPs, OU=Systems Service Accounts

The first OU (ServiceNowGRPs) is a subfolder that resides within a parent folder/OU (Systems Service Accounts)

it is retrieving the groups correctly when I browse and also when I run a scheduled job designated to import the groups into ServiceNow

My user LDAP OU Definition has an RDN built like this:

OU=ISC-Emp, OU=MODA-ISC

It is retrieving the users when I browse but when I run the scheduled job it does not retrieve any users which is my first issue

My second and main issue is that when retrieving, I retrieve the groups then I retrieve all users to remediate the first issue but the groups show up empty with no users in them even though on the Active Directory there are users in those groups

Any ideas/documentation/suggestions would be highly appreciated

Best Regards,

[Tariq Alshara]

Hello Mike!

I have added the OnAfter script to the group transform map and I have checked and verified that the source field is being retrieved in full but still my groups are being returned with no members in them, I, unfortunately, cannot share any screenshots but I have verified that the script you mentioned is in fact what I have added, any other ideas as to what could be the issue?