Page inaccessible after upgrade

[Slava Savitsky]

After having upgraded my instance to Australia, I can no longer access this page (see attached screenshot). I've checked the ACLs and even tried creating a new one that explicitly allows access to the page, but no matter what I try, I still get this error message displayed. Even selecting the "Admin overrides" checkbox doesn't help. Any ideas on how to fix this?

[Tanushree Maiti]

After upgrade , did you logout and login again?

Dis you clear the cache and try.

Please confirm.

[Slava Savitsky]

Yes, I did log out and log in again. No effect.

As for the cache, do you mean the browser cache?

[Slava Savitsky]

Clearing browser cache made no difference.

I can also reproduce the same issue in other browsers.

Any other suggestions?

[SohamTipnis]

Hi @Slava Savitsky,

After upgrading your ServiceNow instance to Australia, this doesn’t feel like a typical ACL issue—especially since “Admin override” isn’t helping.
Most likely, access is being blocked at the UI Page or module level or due to cross-scope restrictions introduced after the upgrade.
I’d suggest checking the roles on the UI Page/Module and enabling debug security rules to see what’s actually failing.
Also verify if the page belongs to a scoped app and whether cross-scope access is allowed.
Trying the direct URL can also confirm if it’s not just a navigation issue.
In most cases like this, it turns out to be a role or scope restriction rather than ACLs.

Let me know if these help!!! 😉

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10