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Multiple field selection via Shift-click occasionally fails in the table list view

mugi-san
Kilo Sage

Hello , everyone.

 

When displaying the table list, there are cases where multiple fields cannot be selected even while holding down the Shift key.

Specifically, the expected behavior is to select a field, hold down the Shift key while clicking, and then use the mouse wheel to scroll through the list. However, because the mouse wheel sometimes fails to engage with the scrollbar in this state, multiple selection cannot be completed.

Since this issue only occurs very rarely or varies depending on the user, I suspect it may be an environment-specific issue with low reproducibility. If you have any specific solutions or insights that might help resolve this, I would greatly appreciate it if you could share them.

regards.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@mugi-san 

yes it all depends on user and the browser and the mouse settings which has nothing to do with the platform

you can select the records you want to update and then use Data Management -> Update with Preview

55.png56.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron

@mugi-san 

yes it all depends on user and the browser and the mouse settings which has nothing to do with the platform

you can select the records you want to update and then use Data Management -> Update with Preview

55.png56.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader