Hi @Lhora Alvarez
If the password strength UI is not working when using the advanced password policy in ServiceNow, you can follow these steps to troubleshoot and resolve the issue:
1. Check the Password Policy:
- Navigate to System Security > Password Policies.
- Check if the 'Advanced' password policy is active and properly configured.
2. Verify the Password Strength UI Script:
- Navigate to System UI > UI Scripts.
- Look for the 'Password Strength' UI script and ensure it's active and correctly scripted.
3. Check the Password Strength UI Macro:
- Navigate to System UI > UI Macros.
- Look for the 'Password Strength' UI Macro and ensure it's active and correctly scripted.
4. Check the Password Strength UI Page:
- Navigate to System UI > UI Pages.
- Look for the 'Password Strength' UI Page and ensure it's active and correctly scripted.
5. Check the Form where the Password Strength UI is used:
- Ensure that the form is correctly calling the Password Strength UI Macro.
6. Clear Cache:
- Sometimes, clearing the browser and server cache can resolve UI issues.
7. Check for Customizations:
- If there are any customizations on the form or in the UI Scripts, Macros, or Pages, they might be causing the issue. Try disabling them temporarily to see if the issue is resolved.
8. Contact ServiceNow Support:
- If none of the above steps work, it's best to contact ServiceNow Support for further assistance.
Remember, always test changes in a sub-production instance before applying them to your production instance.
Regards
Shaqeel
***********************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.
***********************************************************************************************************************
Regards
Shaqeel
