PDI instance is not waking

[Flying Bird]

Hi Team,

My PDI (dev94953) has not been waking up for the past 4-5 days.

Could you please check and help me?

Regards,

Ravi

[AndersBGS]

Hi @Flying Bird 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Dr Atul G- LNG]

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[Ben Turner]

Hi Ravi,

I understand your frustration with the PDI (dev94953) not waking up. As others have mentioned, ServiceNow provides very limited, if any support for PDIs, leaving you with limited options: wait or request a fresh instance, risking data loss.

In my experience, it's crucial to regularly back up your PDI to avoid such situations (we've all been there). There are solutions such as Own Company (Why you Should Back up Your Servicenow PDIs (and all Other Instances) Externally ) that offer the ability to seamlessly backup not only production instances but also PDIs. Plus, they provide the capability to restore from one instance to another, like PDI to PDI. This is extremely helpful if you've put in a ton of work and are left in a situation such as this.

If my response is helpful, please mark it as a solution and thumbs up.

Best,

Ben T. - Principal Solutions Engineer | ServiceNow Specialist

LinkedIn: https://www.linkedin.com/in/benleeturner/