Playbook Activity Card missing buttons??

Damian Martinez
Mega Sage

‎09-07-2022 01:22 AM

Hello Community,
do you know which is the correct role for a user to be able to see the Mark completed button in a playbook activity card?
As admin user I can see the button.

find_real_file.png

as itil user I cannot see the button:

find_real_file.png

We have tried many different roles with no sucecss:
action_designer, flow_designer, flow_operator,sn_customerservice.customer_admin and playbook_experience. admin

By reading the documentation I  was under the impression that playbook_experience. admin would fix the issue but it did not.
Could this be ACL issue?

Thanks in advance!

 

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Praneeth8
Tera Contributor

‎11-26-2022 06:26 AM

Hi Damian,

I am also facing the same issue. Did you find any solution for this one ?

 

Thanks In advance.

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Damian Martinez
Mega Sage
In response to Praneeth8

‎11-30-2022 12:33 AM

Hello @Praneeth8 ,

sorry for the delay, yes I finally found the issue.

The issue was an ACL preventing the user from see the Mark Complete button.

The ACL is for table: sys_flow_data

For operations read/write you have to add the role that your users have.

I hope this helps.

Regards,

Damian