Pop3 authentication failed in my PDI

[engwaleednet]

hi 

Need your assistance as when test the connetion for POP3 email account on my own PDI-Rome version it is showing error message: Connection failed: Authenatication failed as attached,

POP3 settings are shown in the attached, as of now I am using the instance ID as user name, and password is same password for my login to the portal "https://developer.servicenow.com/"

[Goran WitchDoc]

Are you using the correct port and connection security? The Gmail POP server at pop.gmail.com:995 requires SSL. So it should look like this:

[engwaleednet]

Hi Goran

I have tried Gmail pop3 settings you mentioned (as attached) but it is showing me error message "Connection Failed: [AUTH] Username and password not accepted" (as attached) when I do Test Connection, FYI, in user name and password I am using user name and password for one of Gmail accounts. any idea what the issue might be exactly.

Note: I have enabled pop3 on the Gmail account I am using in ServiceNow POP3 settings.

[Goran WitchDoc]

The issue isn't within ServiceNow. Gmail has raised its security so they don't allow apps to just log in with username and password anymore. This change was made in May this year. Earlier you could go into your google account and under the security settings, you could activate it to work for "lesser secured apps". But that has been removed now.

One way forward would be if your company can create a dummy email on their own mail server and then you can use that for testing. Might also be other mail services than Gmail that will allow you do to this.

[engwaleednet · Accepted solution]

Good news @Goran WitchDoc, now it works 🙂

I had tried using Microsoft Outlook pop3 setting but was the same issue, I got into a support call with Microsoft support engineer and figured out that Multi-Factor Authentication (MFA) configured on my free email MS Outlook account is the reason which causes the authentication issue for POP3 connection, there are two options here, either to disable the MFA on my Outlook account (which is not recommended) or using what is called "App password" which is a password specifically by other applications for authentication, I used this App password and things worked fine. similar I did with my Gmail account, I got its app password and worked fine.
Below are links for how to het app password for both Gmail and MS Outlook:

• Gmail app password: https://support.google.com/accounts/answer/185833?hl=en
• MS Outlook app password: https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support...

[Goran WitchDoc]

Nice! The google answer I found didn't mention that at all 😃