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POP3 Authentication failed in Vancouver release

kavitha selvar2
Tera Contributor

‎10-31-2023 08:54 AM

hi ,

I am new to ServiceNow and got my PDI recently to learn ServiceNow. I can't send emails. so I tried to create new email accounts for SMTP and POP3. SMTP worked and connection successful. but POP3 authentication failed because I don't know what is the username and password. need help in setting up.

Screenshot 2023-10-31 at 11.52.28 AM.png

Screenshot 2023-10-31 at 11.53.27 AM.png

  

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AshishKM
Kilo Patron
Kilo Patron

‎10-31-2023 09:25 AM

Hi @kavitha selvar2 

The email services on PDI are disabled, you can configure your gmail for testing purpose.

 

Please read this blog :

https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

 

Refer below for gmail configuration

https://www.youtube.com/watch?v=3D3hFhSJsDo 

 

 


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