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Prevent clickable image in knowledge article

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Matt Lodge
Tera Expert

‎03-06-2020 06:43 AM

I have an image in a knowledge article that has a hyperlink attached to it. When I click on the image the image opens up and then the link takes me to the new page,

How do I stop the image opening and just the url activating?

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Sarup Paul
ServiceNow Employee
In response to Matt Lodge

‎04-11-2020 07:16 PM

Seems like the ask is that when the image has an associated link, then dont show the image viewer, but redirect to the link.

I will pass the feedback to my Product team. 

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22 REPLIES 22

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Alex87
Tera Contributor
In response to Alexander17

‎12-01-2022 04:07 AM

Hi, i would like to know the answer. we are facing similar issues. 

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derekdoctors
Tera Contributor
In response to Alexander17

‎10-16-2023 03:00 AM

Just wondering if anyone had been able to find a solution to this? Am facing the same issue as Alexander here - the pointer-events: none style doe stop the image from popping up, but also reduces the area of the image that is a hyperlink which is not a great user experience. 

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LaurieE-User
Tera Contributor

‎05-05-2026 06:10 AM

We want to do this on an article-by-article basis. Still looking for a solution for this, five years later. 

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