Production Vs Dev Instance for Brand new ServiceNow customer

[FalakK]

Is it recommended to build In Prod instance for a first time ServiceNow customers and then push changes into lower instances or follow a typical implementation path of Dev>Test>Prod? What's ServiceNow best practice recommendation is in this regard? 

[Alessandro Alme]

Hello @FalakK.

According Platform Implementation training and Now Create methodology (workstream Design, build and unit test > Deploy code to Test Environment and Go-Live Transition processes, the best practice is typical implementation path: Dev > ... > Prod.

Thanks,

Alessandro.

[Dr Atul G- LNG]

Hi @FalakK 

As per best practices and standard procedures, development should always begin in the Dev environment, followed by testing in Test/UAT, and then deployment to Production. However, if cloning is required, Dev and Test should be cloned from Production while maintaining the deployment flow as Dev → Test → Prod.

[Sandeep Rajput]

@FalakK As suggested by others, make sure to follow Dev >Test>Prod cycle. Try to keep your prod instance untouched till everything gets finalised on Dev and the process/feature implementation is reviewed by the quality assurance teams. Make sure to capture your configurations/customisations in form of update sets, track their sequences and ultimately deploy the QA approved processes on prod.