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‎06-29-2022 02:52 PM
I hate these special User icons and I want to remove them forever:
I find the magical sys_ui_style record, as follows:
https://[YourInstance].service-now.com/nav_to.do?uri=sys_ui_style.do?sys_id=0881b9cf5572d1401d4017ac561db583
I confirm that this is the right record by switching out "user.gif" with "vip.gif" in the Style box. I now have this:
Since there is no Active flag on these records, I try changing the value field to any/all of the following in an attempt to get the rule to NEVER be applied:
false
{false}
{false;}
javascript:false
javascript:false;
javascript:{false}
javascript:{false;}
javascript:return false
javascript:return false;
javascript:{return false}
javascript:{return false;}
javascript: 1>2
javascript: {1>2}
javascript: {1==2}
NONE OF THIS WORKS!
I then COMPLETELY DELETE the entire sys_ui_style record, and somehow I am now back to where I started!!
How is this happening, please???
Thank you.
Solved! Go to Solution.

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‎07-13-2022 07:17 AM
Oh my gosh, I figured this out finally...
What was happening is that there were TWO Styles applied to the Number field, one at the task level and one at the incident level. When I effectively disabled the one at the Incident level, the one at the task level kicked in!
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‎10-13-2023 12:02 AM
@GeoffreyOptumOp I also have a requirement wherein any worknotes added by user ray.william should appear his name in Blue color
I have written below style