"Contains"-Search in Service Portal

David357
Tera Contributor

‎04-14-2020 07:53 AM

Hi Folks,

we have the requirement to implement a "contains"-search in Service Portal. For example, if someone is searching for an Apple device, he should also get the results when only typing "pple":

find_real_file.png

 

In the forum, I already read that this could be achievable by modifying the Search Sources (Service Portal -> Search Sources), but unfortunately it didn`t work out for me.

I imagine, such a demand might be a common use case, so it`d be nice, if someone shares his code or other solution ideas.

 

Thanks in advance! 

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Brian Lancaster
Tera Sage

‎04-15-2020 07:38 AM

I believe they do not do contains as that could bring up to many things.  That search not only searches for items in Service Catalog but will also search knowledge base articles and questions that are in Social Q&A if you are using that or any other type ahead search you have setup. 

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