Hi All, On our requested item form we have related links to show related incidents and third party incidents as below, does anyone know how I can populate the incident section from submitting a cat item form on the portal? I have the form all set up...
We are triggering the Approval from the Ask for Approval Action from the Flow designer. If the user rejects the approval task then the task is getting rejected however we develop in such a way that the user has the option to retrigger the approval...
Hi community, I have a requirement, which is to display on portal catalog items' catalog and category, on requested items list. Indeed, by impersonating a end user, he can't see these columns. I'm pretty sure that it's due to read ACLs, which speci...
Hi Everyone, I'm looking for assistance with Catalog Client Scripts on Service Portal. I have a variable set that is present on most items across 4 categories. However, I want to hide 1 of the fields from that variable set if the Item Category is 'Se...
Hi, I have a custom table . Let's say it has a name field and a description field. When user search on service portal for a name, I would like the description to show next to the name . For example as per screenshot below. Thanks in advanced
I would like to check and prove that the Password Policy in my system is set to High.If I go to:Instance Security CenterHardeningMediumSession ManagementEnable Password Reset Policy ChecksThis setting is Compliant, but the radio buttons are both empt...
Hi community members, On CI level there are 2 different attributes with more or less the same goal: Registration of the operational environment that the CI is used for. Examples: Production, Test, Acceptance etc. There is the attribute Environment av...
I've spent hours and hours looking at post after post and developer site after developer site, and Glidesystem calls galore... I have a client script in my catalog that will take the due_date value, add x number of days, then return that date/time va...
Hello, I hope everyone is ok and safe, Happy New Year, all the best for 2022. I have a flow with logic to create or update an existing incident.The logic is simple:1. look up the incident record2. if the incident exists (I have some conditions there)...
What have you built for your personal life? Looking to gain experience and thought making something I can actually use would be fun and educational at the same time! Thanks for any ideas or personal experiences.
Hi All, I've been stuck on this task, where I have to display knowledge articles on Knowledge homepage which contain custom variables. The kb_view UI page has the following HTML code which displays data on Knowledge Homepage. The same implementation ...
Hi, at the moment we have a Client Script which highlights Incidents when the Caller or the "Affected User" (u_affected_user) is VIP oder IT. At the moment we use fields in the sys_user table to indicate this. Now we want to check if the caller is m...
Are there resources available to understand the setup process
in global ,i user gs.getSession().setLanguage() to change language Is there a similar way to change session language in scope application
Hello, I am trying to write a fix/background script to find all duplicate records and then merge them. I am not sure how to really do this. Records will be uniquely identified using 3 fields from the table and the most recently updated record will be...
