Determine if a requested item submitted from the Service Portal or the native service catalogue UI
Hi Guys, Is there a way I can determine if a requested item record is submitted via the Service Portal or the native service catalogue? Mussie
Forum Posts
Is it possible to disable the language translation for one catalog form on Service Portal
Is it possible to disable the language translation for one catalog form on Service Portal and for only one language? @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @Chandra Sekhar Maganty @Musab Ras...
Resolved! FIlter to get records with due date after 3 days
Hi All, I am adding filter on a table where i want to get the records with state is 2 and due date is 3 days from today. for example: today is 10th June , so I want the records with due date 13th june. I used below filter but it is giving me the reco...
How to trigger a notification to current requestor
here im having the requirement that when the RITM is created from the catalog , Notificatoin should trigger that ur ritm has created based on the request . thanks in advance
Resolved! Require assistance with the external_content ingestDocument api
Good Afternoon,I need some guidance with AI Search, I have put together a rest message that returns results from our SharePoint Knowledge base, this is all working fine with it returning the unique document id, title, url etc but I need to get this i...
Resolved! Several questions on how CTI (Computer telephony integration) works
I'm confused as to what ServiceNow offers with regards to CTI. I have several questions on it: What is the difference between Voice/Cloud Call Center (https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/cloud-call-center/concept...
Resolved! What is the difference between a UI Policy and Data Policy?
What is the difference between a UI Policy and Data Policy? Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web servicesData Policies can be converted into UI Policies,...
AWS S3 Integration with ServiceNow
Could anyone please help with the details for AWS S3 bucket integration with ServiceNow ? I need to pull some badge data files into ServiceNow on a periodic basis. How could I establish this without using S3 Spoke as we do not have the license for In...
Resolved! Setting the "event log" to hold entries for more than 5 days
Hi We have an issue in SN, where we need to look into the "event log". Normally the "event log" holds entries for a max of 5 days. Is it possible to extend this period to eg. 10 days? Thanks in advance for your helpSoren
Run scheduled imports for a data source daily at 12 AM EST
Hi, I want to run a scheduled import for a Data source daily at 12 AM EST. I couldn't get this done as expected. Could anyone please provide a solution for this? TIA
Resolved! How to change the style of a specific field using JavaScript based on a condition?
I want to change the style of a specific field using JavaScript based on a condition using Client Script
Resolved! How Can I Call A Workflow From A Script?
I am wondering how I can start a workflow from a script? I've seen various examples on community, but nothing that's really making sense for what I'm attempting to do. In my script, I'm looking for records that are going to expire in 60 days. That pi...
Resolved! How to add html tags to description field of a service catalog item?
Hi All,I have got a requirement where I need to be put HTML tags to the description field. This is because the catalog items are being pushed from a third party system using a web-services integration. I know you can edit this using the features avai...
Resolved! Best practices for disabling an Assignment Group - Identify automation associated with the group.
Before disabling an Assignment Group, how would one go about identifying any automation (record producers, scheduled templates, workflows, etc) that may be creating/assigning tickets to the assignment group? Also, is there any need to move the Closed...
Resolved! Force "current" user logout from UI Action
We want to enable our user's to decide on their own if/when they change over to the "NEW" UI (Polaris). (Don't understand why this isn't built in like it was for the UI15-16 switchover). Simple approach to this I thought would be just a UI Action on ...
