On the Agent Workspace for CSM there is a widget named Needs Attention (first screen shot). When I click into it it shows the filter to look at action_status == 4 but I can't find action_status on the Case form or anywhere in the dictionary. When I c...
Hi, community I need a group of users to be able to resolve incidents but I don't want them to have access to everything itil role offers. Would it be possible to do this?
I have some buttons that do a number of things to navigate users to different pages in our landing page. I can't seem to figure out the css to center my buttons in their containers and am hoping it's something simple that I'm missing. If anyone has a...
Fellow community members, I have a customer that has an interesting scenario we have been trying to solve with new users being added into ServiceNow. There are three types of users this instance will have; an employee, a customer and a consumer. Th...
So I have this issue where I want my Resolved_at datetime field equal my Closed_at date time field. Closed_at is always populated. my script is var cldt = new GlideDateTime(closed_at); return cldt; but getting an error Error: "closed_at" is no...
How to add subcategory when I m right clicking on category label it doesn't show configure choices so how to add?
It's any way to customize the appearance of glide_duration field type?.By default it display as label only Days and Hours.It's any way to display "Minutes" or "Min" as well?.Thank you.
Hi, I created a business rule in "customer_contact" table with csm_workspace as scoped application. I am getting this error as below Execute operation on API 'GlideRecord.update' from scope 'CSM Workspace' was denied. The application 'CSM Workspace'...
We need to give all existing and new users a role and I'm trying to figure out if there is a way to do that besides manually adding it to each user.
Currently when searching anything (in list search, list collectors in catalog items etc.) the default operator is "Starts with..".Is it possible to change it to "Contains..", without having to put asterix in front of the search term? In our view, tha...
Hello,We noticed that in the header of outbound emails we have the following headers:X-ServiceNow-Source: Notification-***SYS_ID***X-ServiceNow-SysEmail-Version: 2What's the purpose of these headers?Is there a way to remove them?I searched in the Doc...
Hi, Here firstly I selected change type as Normal and gave the Short Description as Test and again I changed the Change type Value to Emergency but the value of Short Description not changed so how can i give the exact condition to clear the value an...
For referencefields, reference qual are used,Records that do not meet the conditions cannot be selected on the UI But use glideRecord.setValue(record'sys_id); The record does not meet the filtering conditions,But his value is still normally set I wan...
If I login in my instance through "https://dev23144.service-now.com/" means it will go the instance home page, OK that's fine. Then I login with same URL instead of going to the instance home page, have to automatically go to service portal home page...
Hi , Could someone help me how to search text using contains instead of start with on Service portal? Variable : Reference The result that I want for example If I type accounts , then all the role description that has the word "accounts" should show...
