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Record not retaining data

joshmorris
Tera Guru

‎01-22-2025 04:10 AM

Can anyone suggest why data that I am entering in my tab is not retaining after saving as shown in the video below attached.

Record not saving (2).zip
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4 REPLIES 4

Mark Manders
Giga Patron

‎01-22-2025 04:53 AM

Check for any client scripts/ui policies/flows/BRs that may be empty-ing fields on certain conditions.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Ankur Bawiskar
Tera Patron

‎01-22-2025 05:01 AM

@joshmorris 

please share what debugging did you perform from your side and what's the outcome?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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joshmorris
Tera Guru
In response to Ankur Bawiskar

‎01-22-2025 07:12 AM

Sorry I'm quite new to this, how do I debug in this scenario

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Mark Manders
Giga Patron
In response to joshmorris

‎01-22-2025 11:36 PM

Check for any client scripts/ui policies/flows/BRs that may be empty-ing fields on certain conditions.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
0 Helpfuls