Record not retaining data

joshmorris
Tera Guru

Can anyone suggest why data that I am entering in my tab is not retaining after saving as shown in the video below attached.

4 REPLIES 4

Mark Manders
Mega Patron

Check for any client scripts/ui policies/flows/BRs that may be empty-ing fields on certain conditions.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Ankur Bawiskar
Tera Patron
Tera Patron

@joshmorris 

please share what debugging did you perform from your side and what's the outcome?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Sorry I'm quite new to this, how do I debug in this scenario

Check for any client scripts/ui policies/flows/BRs that may be empty-ing fields on certain conditions.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark