Hi community, I have created a record producer where it has several fields and works perfectly when submitted from the portal, but when I tried submitting from native UI some fields are not getting cleared as expected.
There is field 'A' which is a select box of 3 options.
field 'B' which is a Y/N.
field 'C&D' which are select box, 'C' has 3 options and 'D' has 2 options.
I have script were based on user selection the values get populated. For example, in field 'A' if I select 2nd option and 'B' as 'yes', then 'C&D' gets populated. Similarly, if selected 'no', value gets cleared when submitted in portal; as per written in my onsubmit script.
But if I tried same scenario from native UI (Try It), when user selects 'B' as 'no', the values show up ('C&D' should get cleared up). It should get cleared as worked in portal. Is there anything like applies to catalog item, applies to request item same as catalog item for record producer? I have kept UI type as all and targeted record as true.
These fields are mapped on Short Description on Incident form.
