Redirection to Identity provider login page when user has bookmarked URL

VinothKumar Mur
Tera Contributor

Servicenow is not redirecting to identity provider login page when user has a bookmarked URL and we are using secureauth login page.

 

Example: If the user just use instance.service-now.com/, it is redirecting to successful login page

 

where as if user has any book marked url as below, it stucked up in the same page.

 

https://instance.service-now/now/nav/ui/classic/params/target/catalog_home.do%3Fsysparm_view%3Dcatal...

 

Please advise what needs to be done to resolve this issue, I have checked with our identity provider (secureauth) and they are saying its in the scope of servicenow?

 

1 REPLY 1

VinothKumar Mur
Tera Contributor

Can anyone help me on this