Regarding non-functional requirements of ServiceNow

[Hiroto Taguchi]

Q1. Performance
Regarding performance, are there any paid options to improve performance when the condition is not good?
Also, if there is no paid option, is there anything we can do ourselves?

Q2. Backup
Regarding the restoration from backup performed by ServiceNow, is it possible to partially restore the time to restore, instances, applications, data, etc.?

[Maik Skoddow]

Hi @Hiroto Taguchi 

please download my Knowledge Sources To Go. You will find in that document many links to helpful resources regarding performance.

And for Q2: I don't know whether I understand your question right, but backups can only be applied completely.

Kind regards
Maik 

Kind regards
Maik

[Hiroto Taguchi]

@Maik Skoddow 

thank you for your answer.
It was not a direct answer to the question, but it was very informative.

Thank you for your kindness.

[Hitoshi Ozawa · Accepted solution]

1. Increasing number of nodes will improve instance performance. Contact ServiceNow sales representative in increase number of nodes.

Following article has some pointers on improving performance.

• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829067
• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750152
• https://community.servicenow.com/community?id=community_article&sys_id=7d7aa1fc1b1dd45017d162c4bd4bc...
• https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/core-configuration/...

2. Need to contact ServiceNow support to get the official answer. Nevertheless, partial backup can be done by taking update set and exporting data periodically.

[Hiroto Taguchi]

thank you for your answer.

This is the best answer because it is very helpful as the information I was looking for.

Thank you for your kindness.