Related search KB Article

Anu2013
Tera Contributor

‎07-29-2024 09:06 AM

Hi

Good Day!
I have created a KB article and published it ,When iam checking in catalog item (Try it) on instance related KB Articles are visible. But its not working on Portal ,Can anyone please guide me on this.

 

Catalog item search

Anu2013_1-1722269127904.png

 Portal search

 

Anu2013_0-1722268998797.png

 

Thanks in advance!

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Sumanth16
Kilo Patron

‎07-29-2024 10:10 AM

Hi @Anu2013 ,

 

Those results are part of the contextual search.
As a possibility, the contextual search is filtering the records that you see.

So you can go to Contextual Search > Search Contexts and locate the record "case knowledge base search".
Open it and go to the related list "Resource configuration". Open the "knowledge" record and check if the condition in the related list  "Search Resource Context Properties" is correct.

Please, also check other contextual search records if this is not the one you are using. 

Hope this helps!

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Thanks & Regards,
Sumanth Meda