I get this outstanding message:
"Your role does not grant you access to this article. Please use Search to find related content."
Me - a longtime developer - sometimes need to access vital information like this in order to help our customers. Thank heavens for ServiceNow to lock this information down to only a select few people it deems worthy. God forbid helping out our clients by supplying the appropriate information. We don't want that. No, we have to embrace and navigate the bureaucracy that is the HI support desk: Ask a question like OP and make it as detailed as possible --> Wait days for the inevitable 'I don't understand/can't reproduce your issue' reply --> Schedule a call later this week to explain the issue verbally --> Receive a link like the one here --> Explain that you can't access it due to role deficiencies (and why the hell is that even a thing) --> Have the support desk resolve your issue by guiding you verbally. You get bonus points however if you document the steps to resolve the issue and plug it here into the community again and spare other people the hassle.
TL;DR:
Jump through ridiculous hoops to get basic or essential information.
ServiceNow support used to be better. Until they figured out how to monetize every aspect of their partnerships. Great job!
