Remove Upload and Encrypt option in Portal Dialog

keithl22
ServiceNow Employee
ServiceNow Employee

We have a need to customize the element displayed below. We are leveraging field level encryption and people who have been assigned an encryption context are given the ability to encrypt attachments by default. This side effect is not desired and could cause issues with an integration. Ideally we could remove/hide the Upload and Encrypt button but I am having difficulties finding what is creating this dialog box. Has anyone ever modified this before and can point me to where I can make changes? 

find_real_file.png

 

1 ACCEPTED SOLUTION

SimonJ
Mega Expert

Hi Keith, 

I raised this issue on the Hi Portal and got directed to the below KB.

https://hi.service-now.com/kb_view.do?sys_kb_id=279ba511db8cec10fb115583ca961991

Hope this helps.

Thanks

Simon

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15 REPLIES 15

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

it must be an UI page.

please search in left nav -> UI pages

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@keithl22 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

keithl22
ServiceNow Employee
ServiceNow Employee

Not finding this in UI Pages. Do you know which UI Page it is? 

@keithl22 

will have to explore

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader