Remove Upload and Encrypt option in Portal Dialog

[keithl22]

We have a need to customize the element displayed below. We are leveraging field level encryption and people who have been assigned an encryption context are given the ability to encrypt attachments by default. This side effect is not desired and could cause issues with an integration. Ideally we could remove/hide the Upload and Encrypt button but I am having difficulties finding what is creating this dialog box. Has anyone ever modified this before and can point me to where I can make changes? 

[keithl22]

I got the same response from HI support. Was about to post it as well. Thanks!

[Winnie P]

Hello there, what is the KB article number for this link please:

https://hi.service-now.com/kb_view.do?sys_kb_id=279ba511db8cec10fb115583ca961991

when I select the link, I am met with the below error.

thank you.

[JD Barlow]

@Winnie Poelima  I also had the same error, so I searched the HI KB and found this article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862609&sysparm_rank=1&syspar...

It appears to be the same issue along with a solution, although I don't know if it is the same solution as what the article we cannot access provides. I have not personally tried it yet, but hopefully it works.

[Winnie P]

Great, thank you JD. Regards, Winnie

[Varaprasad kan1]

Hi keithl22,

we have the similar requirement where we need to disable the popup or do the encryption by business rule.If you found the solution please share.

Regards,

varaprasad kandula.