Remove Upload and Encrypt option in Portal Dialog

keithl22 · ‎10-20-2020

We have a need to customize the element displayed below. We are leveraging field level encryption and people who have been assigned an encryption context are given the ability to encrypt attachments by default. This side effect is not desired and could cause issues with an integration. Ideally we could remove/hide the Upload and Encrypt button but I am having difficulties finding what is creating this dialog box. Has anyone ever modified this before and can point me to where I can make changes?

SimonJ · ‎11-19-2020

Hi Keith,

I raised this issue on the Hi Portal and got directed to the below KB.

https://hi.service-now.com/kb_view.do?sys_kb_id=279ba511db8cec10fb115583ca961991

Hope this helps.

Thanks

Simon

View solution in original post

Winnie P · ‎07-07-2021

@Varaprasad kandula - does this information help (it's the HI KB article) - as per reply from above (JD Barlow);

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862609&sysparm_rank=1&syspar...

It appears to be the same issue along with a solution, although I don't know if it is the same solution as what the article we cannot access provides. I have not personally tried it yet, but hopefully it works.

Regards.