removing snow license

cuchi · ‎03-08-2022

Hi All,

i hope everyone is ok.

Quick an easy question.

I would like to release licenses in now platform because people left the company. I know that the best way of doing it is removing the itil role from the person. Since the role is assigned to a group and the person is linked to a group, i would naturally remove the support staff from the group.

Question is, will this affect the data consistency? ie. will the support staff removed from the group remain in the incident records as assigned to?

regards,

Max

Maik Skoddow · ‎03-08-2022

Hi @cuchi

I already answered your question: "If you don't remove the respective user record from table sys_user everything will work as before."

So best practice is to deactivate the user (remove "active" flag) instead of deleting its record from sys_user table. This way the name is still visible in the referencing tickets.

Kind regards
Maik

View solution in original post

PaulineCovely · ‎03-04-2025

The user record needs to be deactivated from LDAP and the sync should deactivate it in ServiceNow

snbrown · ‎03-08-2022

Also, if the user is no longer Active = true in table sys_user, they will not be able to login, nor will they be counted from a licensing perspective. Best 1,2 punch is to remove the user from their groups and mark then inactive.