Rename or Redirect Instance URL

[dineshchoudhary]

Hi All,

We have a requirement to rename the instance URL from https://<<clientname>>.service-now.com to their own domain name like https://<<clientname.com>>. How can we achieve this functionality and what would be the impact on Users and Notifications.

Regards

Dinesh

[Ankur Bawiskar]

Hi Dinesh,

Any update on this?
Can you mark my answer as correct, helpful if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.

Regards
Ankur

[rcook]

I know this question is quite old now, but just in case anyone else stumbles across it like I did, here is a link to a post about how to achieve an instance rename. Instance Rename Policy for Production and Sub-prod... - ServiceNow Community