Rename or Redirect Instance URL

[dineshchoudhary]

Hi All,

We have a requirement to rename the instance URL from https://<<clientname>>.service-now.com to their own domain name like https://<<clientname.com>>. How can we achieve this functionality and what would be the impact on Users and Notifications.

Regards

Dinesh

[Ankur Bawiskar]

Hi Dinesh,

This cannot be done. It's a complete change in the domain name i.e. website name.

It is as good as you are saying that you want to change www.google.com to www.yahoo.com

You can modify the email notifications to display the updated domain name but you would still need to use <clientName>.service-now.com to use ServiceNow functionality.

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[dineshchoudhary]

Hi Ankur, Is there any way we can direct the original URL from a custom URL. Regards Dinesh

[Ankur Bawiskar]

Hi Dinesh,

Redirection should be possible when somebody clicks on the link. you can use anchor tag href attribute for the same

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Jeff Currier]

Maybe I am misunderstanding, but could you not use the Custom URL solution?  This doesn't rename the instance, but gives you the URL you desire.