Reply, Reply All, Forward buttons on activity stream not showing

Ian92
Tera Contributor

‎02-28-2023 10:43 AM

I input  glide.ui16.emailStreamResponseActions in the system properties as stated in the online documentation to display the Reply, Reply All, Forward buttons in the core UI case activity stream for email responses. However they are still not showing. Below is what I input in sys_properties.list. Additionally I saw something about the the UI macros email_reply which I also activated to be safe. 

 

Ian92_0-1677609510067.png

 

Any thoughts on what may be the issue would be helpful.

 

Thanks

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2 REPLIES 2

Kevin
Tera Expert

‎09-20-2023 09:27 AM

I have the same issue. I have:

  1. Edited the UI macros email_reply = Active
  2. Created a System Property 'glide.ui16.emailStreamResponseActions' = True

I too am not seeing the Reply, Reply All, Forward buttons on activity stream

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Appreciate any suggestions to get this working.

Thank you in advance

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Garygman
Tera Contributor
In response to Kevin

‎04-03-2025 07:51 AM

Hello,
Did you get a resolution for this?
if so, can you share please?

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