Restrict entire service portal to selected users.

[scottl]

I'm trying to restrict certain users from certain portals. Does anyone know how to achieve this, as I've looked into user criteria however one cannot use this functional at the portal level.   And ideally if the user doesn't have permission to this portal redirect them to   another portal.

And is user criteria for service portal only available to Jakarta?

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/concept/use...

[Michael Fry1]

So for the licensing - call your rep and ask. Never believe the posts and everybody's contract is different.

So script includes - SPEntryPage - controls redirection to Portal or desktop view.

In that script, we are checking for the User's country and if restricted, redirecting them to a different Portal named /sorry. That just had a page that says coming soon to your country. This would be all you need to redirect them, but it doesn't prevent them from changing the URL and getting to your real portal, hence the role.

var SPEntryPage = Class.create();

SPEntryPage.prototype = {

      initialize: function() {

              this.logVariables = false;   // for debugging

              var country = gs.getUser().getCountry();

              gs.log('User country '+country);

              //***Any changes to the list needs to be changed in onAfter LDAP transform map

              if (country == 'AT' || country == 'BE'){

                      this.portal = "/sorry/";

              }

              else{

                      this.portal = "/sp/";

              }

      },

[syed_faheem]

Hi scottl, please have a look at Service Portal Separation & Redirection solution which i have developed for this purpose.

Cheers

Syed

[Abdul Wahid]

I tried the same but url shows "www.xxxyy.service-now.com/undefined" ..in javascript executor am able to get the right service portal url suffix picked 

let me know what i am missing in sf.portal.redirect UI script.

Below is the script : 

function invokeRedirector(){
var portal=localStorage.getItem('custUrl');
var pageURI = window.location.toString();
var redPage="/portal_redirect.do";
var custUrl;
if(pageURI.indexOf('sp')==-1){
console.log('portal' +portal);
if(!portal){
localStorage.setItem("returnUrl", pageURI);
window.location=redPage;
}
else if(pageURI.indexOf("/"+portal+"?")==-1 &&
pageURI.substr(pageURI.length - portal.length)!=portal){
if(pageURI.indexOf('?')!=-1){
custUrl=portal+pageURI.substring(pageURI.indexOf('?'));
window.location="/"+custUrl;
}
else
{
custUrl=portal;
window.location="/"+custUrl;
}
}
}
}

[Shane Bjork]

@syed_faheem  Can you provide an updated link to your solution. The link here takes me to the Community home page. 

[Alex D Great]

https://www.servicenow.com/community/now-platform-articles/service-portal-separation-redirection/ta-...