Estimated Delivery Date and Delivery Date in Service Portal is empty.

Sudarshan S
Tera Contributor

‎07-31-2024 04:46 AM

In my requirement, actually there are two SLAs needed to be attached to my catalog item based on a variable. That variables has 10 options. If its option A for instance, a 5 Day SLA should be attached. If its any other option other than option A, a 2 Day SLA should be attached. I gave the conditions in SLA Definitions and its working fine. I can't able to show 2 different delivery time values while raising a request in Service Portal. Therefore I hided it. I made changes in the flow to display two different due dates in the back end.

 

My issue is, after raising the request, The estimated delivery and Delivery Date is empty. I want to display two different values in both estimated delivery and delivery date in service portal based on the variables, the end user is selecting while raising a request. I have used Flow designer, FYI. Whether we can run a BR for this?

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Mark Manders
Mega Patron

‎07-31-2024 04:58 AM

Are you setting those dates in your flow? It's not really clear how you expect those fields to be filled.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Sudarshan S
Tera Contributor
In response to Mark Manders

‎07-31-2024 05:06 AM

Hi @Mark Manders 

I didn't set the due dates in flow. I have just updated the request record and requested item record's due date using a script.

 

var gdt = new GlideDateTime();
gdt.addDaysLocalTime();
return gdt.getDisplayValue();
 
I want the estimated delivery and delivery date values to be shown in the service portal after raising a request. FYI, I have used flow designer.
 
 
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