Restrict non-admins from getting to the backend

CCSF-Syd
Tera Expert

Hi all,

 

I know this has been asked many times before, but I am wondering how I can restrict all non-admin users from getting to the backend.

 

In our case, we only want people to get to the ESC and the HR Agent Workspace.

 

If anyone who is not an admin to get bounced to the ESC if they try to hit the backend.

 

Is that possible?

3 REPLIES 3

AshishKM
Kilo Patron
Kilo Patron

Hi @CCSF-Syd

 

What about ITIL users, how they are aspected to work as fulfiller team.

 

-Thanks,

AshishKM


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

We don't have ITIL Users and will not

Ankur Bawiskar
Tera Patron
Tera Patron

@CCSF-Syd 

you can update the OOB script include "SPEntryPage" and function "getFirstPageURL"

How to configure redirection for Service Portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader